Jobs for Customer Support Advocate

Customer Support Representative

Job Description Job Description If you have some customer service experience in your background and is willing to grow a career within a respectable company, Russell Tobin has the right fit for you. We are currently hiring an Account Representative (Customer Support - Bank Call Center) person to grow an amazing team in Columbus, OH. Location : Columbus, OH Industry: Finance Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $21/h Bachelor’s or associate degree highly preferred Previous customer support experience Financial industry experience a plus Ability to contribute in a fast paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Best Match

Customer Support and Account Representative

Compunnel, Inc. Columbus, OH

Job Description Job Description Job Summary: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, Client Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Key Responsibilities: • Handle incoming phone calls regarding various service inquiries on Client accounts • Respond with a high degree of accuracy and efficiency • Consistently meet key department performance metrics • Provide functional support for Client Cash Management products and services, Client Online (client website) and Mobile app, and general account or financial related inquiries • Contribute in a fast-paced, team-oriented environment • Multi-task and adjust quickly to change in a busy financial service center Required Qualifications: • Ability to contribute in a fast-paced, team-oriented environment • Aptitude to multi-task and adjust quickly to change in a busy financial service center Preferred Qualifications: • College Degree • Previous contact center experience Education: Bachelors Degree Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

High salary

Customer Support Representative- Immediate Multiple Hiring

Computing Concepts Inc Columbus, OH

Job Description Job Description Immediate Multiple Hiring for Customer Support Representative -Financial Client- Columbus, Ohio It is an Immediate closure with only 1 round of Interview If you are interested, please reply with your updated resume on this email id- [email protected] Job Location-- 4343 Easton Commons, Columbus, OH 43219 Job Title- Customer Support Representative Pay Rate- $19.17/ hr. Contract- Long Term contract to hire Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center Thanks & Regards, Computing Concepts Inc

Posted 17 hours ago

15593-Customer Support/Account Rep - SR-OH

RTA US Columbus, OH

Job Description Job Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company Description As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts. Company Description As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. \r\n \r\nEqual Employment Opportunity Statement \r\nAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. \r\nPride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Quick Apply

Customer Advocate

Owens & Minor Columbus, OH

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full contin Advocate, Customer, Healthcare, Sales Leader, Territory Sales, Manufacturing, Retail

Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License Insurtech, Animal Health, SaaS or Start-Up experience Multilingual ability (writing and conversing), Spanish and English fluency preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Advocate- Bilingual (Spanish)

American Electric Power Columbus, OH

**Job Posting End Date** 11-01-2024 Please note the job posting will close on the day before the posting end date. **Job Summary** Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. **Job Description** **Fluency in Spanish required** **Must live in Columbus, OH region** **Key Duties & Responsibilities:** **Inbound Inquires** Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customers bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. **Contract Administration** Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). **Projects** Act as the customers advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) **Incoming Mail** Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters) Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education & Experience Requirements: **2 or more years of call center customer service related work experience** **Attributes** : Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition **Minimum Requirements :** Qualifications: **Fluency in Spanish preferred** High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products Word, Excel Must be able to present professional demeanor Ability to use various computer systems data entry, technical comprehension **Compensation Data** **Compensation Grade:** SP20-001 **Compensation Range:** $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. **Hear about it first!** Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer?employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Licensed Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Support/Account Rep

NESCO Inc Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. •Ability to contribute in a fast paced, team-oriented environment. •Aptitude to multi-task and adjust quickly to change in a busy financial service center Max BR *** SS POC: Jack Crawford Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Senior Customer Support/Account Representative

JobRialto Columbus, OH

Job Summary We are looking for a dedicated Senior Customer Support/Account Representative to join our team. In this role, you will handle incoming phone calls related to service inquiries on Client accounts with accuracy and efficiency. You will provide functional support for cash management products, the Client Online platform, the mobile app, and general account or financial-related queries. The ideal candidate will demonstrate professionalism, a strong career focus, and a commitment to delivering world-class customer service. Key Responsibilities •Handle incoming client calls regarding service inquiries on Client accounts. •Provide accurate and efficient responses to inquiries about cash management products, the online platform, and the mobile app. •Address general account and financial-related questions with clarity and professionalism. •Consistently meet or exceed key department performance metrics. •Contribute effectively in a fast-paced, team-oriented environment. •Adapt quickly to changes and multi-task efficiently in a dynamic financial services setting. Required Qualifications •College degree or previous contact center experience (preference for one of these criteria). •Strong verbal and written communication skills. •Ability to deliver world-class customer service in a professional manner. •Aptitude for handling multiple tasks and adapting to a changing environment. Preferred Qualifications •Experience in financial services or client support roles. •Familiarity with cash management products and online/mobile financial platforms. Location: Columbus, OH, USA, 43219Education: Bachelors Degree

Quick Apply

Customer Support/Account Rep - Sr

ApTask Columbus, OH

About Client:Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.Rate Range: $18-$19.17/HrJob Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on *** accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include *** Cash Management products and services, *** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service centerPreference for 1 of the following criteria: College Degree Previous contact center experienceNon-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees. About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] Applicant Consent:By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

Customer Advocate

American Electric Power Columbus, OH

time left to apply End Date: February 1, 2025 (1 day left to apply) job requisition id R6753 Job Posting End Date 02-01-2025 Please note the job posting will close on the day before the posting end date. Job Summary Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. Must live in Columbus, OH region Key Duties & Responsibilities: Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times. Handle billing, contract, and enrollment-related questions or concerns. Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns. Address any concerns the customer may have. Conduct inter-departmental research to resolve more complex customer issues and troubleshoot customer problems. Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Work with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc). Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction. Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. Contract Administration Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Process agency agreement forms with the utility to ensure access to customer information for customer service purposes. Facilitate customer requests involving Contract Management (drops, billing changes, etc.). Projects Act as the customer’s advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered. Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement. Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers). Notify customers of changes to their account (bill type changes, payment method availability, etc.). Incoming Mail Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters). Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills. Education & Experience Requirements: 2 or more years of call center customer service related work experience. Attributes : Embodies AEP Energy Values. Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner. High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator. Excellent communication skills: verbal, written and listening. High-energy, drive and ambition. Minimum Requirements : High School Diploma or equivalent. Ability to communicate verbally and written. Ability to use MS Office products – Word, Excel. Must be able to present professional demeanor. Ability to use various computer systems – data entry, technical comprehension. Compensation Data Compensation Grade: SP20-001 Compensation Range: $15.58-19.47 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. Who we are At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. Innovating for Tomorrow It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Focus on an Inclusive & Diverse Workforce Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences. #J-18808-Ljbffr

High salary

Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and provide care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.). Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License. Insurtech, Animal Health, SaaS or Start-Up experience. Multilingual ability (writing and conversing), Spanish and English fluency preferred. Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Customer Service Advocate

Bayerische Motoren Werke Aktiengesellschaft Columbus, OH

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES. It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services. As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services’ contract. You will engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks. Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle. You will handle interactions in an efficient manner in support of Average Handle Time and established department goals, and fully document all customer contact using the system tools available. WHAT AWAITS YOU. Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures. Have a thorough understanding of how contracts work, including: Contract types Interest accruals Lease/Loan Maturity Credit Reporting Title & Registration Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer. Handle interactions with the customer in an efficient manner in support of Average Handle Time and goals established. Fully document the customer contact using the system tools available to maintain a complete customer contact history. This includes attaching all electronic correspondence to the customer record and creating necessary Service Requests required to resolve the customer’s inquiry. Document in an efficient manner in support of After Call Work goals established. Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives. Support Section Service Level objectives through active engagement with Schedule Adherence goals as established. Support initiatives from other Departments and areas of the BMW Group, that support retention initiatives and intersect with the customer services process, as directed. This position may take on additional duties and responsibilities, such as backfilling other roles, should the need arise. Your shifts will vary between the hours of 9AM – 9PM on Monday – Thursday and 9AM – 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team. WHAT YOU SHOULD BRING. High school diploma or GED 6-12 months customer service or financial services industry experience Preferences: 6-12 months automotive industry experience WHAT YOU CAN LOOK FORWARD TO. Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Generous PTO and Company paid holidays Voluntary Benefits to fit your needs Relocation is not available for this position. The pay range for this role is: $41,600.00 - $66,800.00. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr

Customer Support

Kube Events Columbus, OH

Triple Whale is offering a $3,000 referral bonus for this job! By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big! Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion. Job Summary: As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. Key Responsibilities: Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. Troubleshoot technical platform issues. Advise our customers on best practices with the Triple Whale platform and its use cases. Assist customers with urgent needs and help usher them to the best solutions across our platform and the business. Act as first line of defense for triaging & debugging platform health issues. Exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications: 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment. Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. Strong technical understanding. Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. Ability to troubleshoot basic technical issues and think creatively to find solutions. A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. Comfortable using various software tools, and able to quickly learn new technologies and systems. Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Hubspot, a huge plus. Our Values: We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity, and empathy, and have deep respect for our customers and each other. Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do. Compensation: Competitive salary, benefits, and equity. Family Focus: Parental leave and flexibility for families. Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage. #J-18808-Ljbffr

Customer Support Assistant

Nexmos Design Columbus, OH

Company Description About Us At Nexmos Design , we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results. Job Description We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain and update customer records in the system. Collaborate with other departments to ensure customer satisfaction. Assist with administrative tasks related to customer support. Qualifications High school diploma or equivalent (Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications (e.g., Microsoft Office). Benefits Competitive salary ($44,000 - $48,000/year). Opportunities for professional growth and development. Paid time off and holidays. Comprehensive health and wellness programs. A collaborative and supportive team environment. #J-18808-Ljbffr

Customer Service / Baking Support

Worthingtonchamber Columbus, OH

Job Title: Customer Service / Baking Support Hours: Part-time position (10-25 hours per week), occasional Saturdays required Primary Customer Service Responsibilities: Courteously taking special orders by phone, email or in person Dynamically selling products by providing customer with information needed to make their selections Tastefully packaging, labeling, presenting, and or pricing products Maintaining the front display cases by filling trays from backstock Ensuring that all surfaces, shelves, counters, floors, tables, and trays are cleaned Preparing boxes, unloading, organizing and restocking supplies Assisting in other duties, as requested Primary Bake Support Responsibilities: Set and restock case as needed After baking remove products from pans and package properly Maintain a clean and sanitized work space, wash dishes and other supplies Qualifications: Highly motivated, organized and takes initiative Handles stress and tight deadlines well Embraces a “can do, will do and get it done!” attitude Takes ownership and pride in their work Is not afraid of new challenges Can handle direct & candid feedback Can juggle lots of moving pieces while staying calm and positive Availability: Mrs. Goodman’s operates Tuesday – Saturday from 9:00 am to 2:00 pm. We offer a flexible work schedule; however, availability leading up to holidays is a requirement. Please send resumes or inquiries to [email protected]. #J-18808-Ljbffr

Customer Support/Account Rep

Nesco Resource Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Pharmacy Customer Support Representative

CommuniCare Health Services Columbus, OH

Pharmacy Customer Support Representative PURPOSE/BELIEF STATEMENT The primary purpose of the Pharmacy Customer Support Representative is to be a customer facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Long Term Care (LTC) Pharmacy Experience Valid Licensed Pharmacy Technician with National Certification or Registered Nurse Demonstrated leadership capabilities with the ability to relate well to staff and other professionals Ability to travel daily and overnight Ability to be flexible in a fast-paced working environment Ability to communicate effectively both verbally and in writing Basic Computer knowledge, Framework, ECM, and EMR experience a plus KNOWLEDGE/SKILLS/ABILITIES Work Ethic/Integrity: Must possess drive to excel, coupled with values in line with PSG Pharmacy company philosophy Relational : Ability to build trusting relationships with internal pharmacy team and external pharmacy clients. Strategy and Planning : Ability to think ahead, to plan and manage time efficiently Problem Solving : Ability to analyze and research pharmacy client escalations, and work with the appropriate teams to provide resolution in a timely manner Team Player : Ability to work collaboratively with both internal and external pharmacy partners JOB RESPONSIBILITIES Routine, on-site visits with nursing facilities to enhance and create a positive working experience between the customer and pharmacy team. Act as a liaison with the pharmacy operations team to provide exceptional pharmacy service to our customers, following up on all service related issues received, through to client resolution. Report all relevant information on customer service issues/complaints to immediate supervisor Complete all necessary paperwork from onsite visit and send to appropriate team members within 24 hours of site visit. Provide excellent customer service by assisting facility staff/customers with medical-related issues and providing healthcare counseling. Utilize remote computer access to investigate and troubleshoot problems on-site, looping in the appropriate pharmacy contacts and resources to be able to quickly resolve. Create and foster positive trusting relationships with assigned nursing facilities and become your nursing facilities main “point of contact” for questions, issues, and concerns. Be actively involved in teaching and providing re-educational opportunities for your assigned nursing facilities staff on pharmacy procedures and onsite cubex machines. Perform medication audits as appropriate. Handle and resolve resident issues, complaints and questions as referred by nursing facility staff members. Interact with physicians/nurses and be familiar and able to review PCC (Point Click Care) to gain information on/about residents and orders and to resolve any issues that arise. Create meeting agendas and lead internal or external related customer service calls as assigned General understanding of life cycle of a prescription and related pharmacy dispensing processes. Partner with the PSG pharmacy General Managers, pharmacist in charge, VP of Operations to handle any service related as requested Perform other duties as assigned. #J-18808-Ljbffr

OEM Call center/ Customer Service/ Customer Support

Collabera Columbus, IN

Full-time Company Description About Collabera Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognition -- Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) -- Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) -- Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description A Fortune 500 manufacturing giant urgently looking for Customer Service IV who will be involved in interacting with client distributors, dealer networks, OEM dealer network, or end-user customers in North America. Key Responsibilities: Making calls and talking to the various parties and maintaining an Excel spreadsheet that will contain specific information for products. Multi-tasking ability with computer and phone. Track progress of individual unit completion in order to provide daily/weekly updates of progress. Understanding the needs of the department to ensure things are handled properly. Help connect and coordinate two field actions for product upfit. Qualifications High School Diploma or GED required minimum / Higher Education Preferred. Fluent use of Excel is required and candidate must be able to self-start and manage the workload. Customer support skills - Making calls and talking to the various parties listed above. Previous experience with computer applications, such as Word and PowerPoint. Strong ability to accurately document and record customer/client information. Additional Information If you want to know more and apply, please connect with: Niraj Singh 973-939-0172 #J-18808-Ljbffr